FAQs

 

Below is a list of our most frequently asked question but don't hesitate to get in touch if your query is not explained.

How long will it take to get my chimney swept?

Depending on the size and condition of the flue and fireplace, work should be completed within the hour for a standard two-story open fireplace and flue.

What should I do before the 'sweep' arrives?

Don't light a fire 24 hours before the chimney is swept. Please remove any objects on or around the fireplace.

What should I expect to happen when the sweep arrives?

The Sweep will examine the exterior of the chimney stack, pot and flaunching. The chimney place opening or stove will then be sealed with a special sheet or foam inserts that allow the appropriate sized cleaning rods to be passed through thus preventing soot entering the room.
 
The flue will be swept using the appropriate cleaning system for the flue. The use of incorrect brush head or rods may damage your flue liner.
 
The removed soot/creosote deposits will be vacuumed as the sweeping takes place with a special industrial vacuum which has special HEPA filters to prevent dust escaping. The fireplace and surround will be thoroughly cleaned after. Any minor cracks in the firebrick will be addressed.
 
Stove servicing is also offered, please click here for further details.

How often should I have my chimney cleaned?

That depends on the type of fire and fuel burned, have a look at the table below for guidelines.

 

 Wood burning fires  Quarterly when in use
 Solid fuel fires  Once a year if using smokeless coal
 Solid fuel fires  Twice a year if using coal
 Oil fires  Once a year
 Gas fires  Once a year if cleaning is applicable